100% Online - All systems operational

ClickUp Platform




Operational

Hierarchy




Operational

Views




Operational

Automations




Operational

Tasks




Operational

Docs




Operational

Whiteboards




Operational

Dashboards




Operational

Notifications




Operational

Public API




Operational

Search




Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Scheduled Maintenance

Scheduled Maintenance - Saturday 5/4 (1pm to 4pm PST)Planned Maintenance

Schedule

May 4, 2024 1:00PM - 4:00PM PDT
May 4, 2024 8:00PM - 11:00PM UTC

Components

ClickUp Platform, Hierarchy, Views, Automations, Tasks, Docs, Whiteboards, Dashboards, Notifications, Public API, Search

Locations

Single Region, Multiple Regions, All Regions

Description

We're continuing to upgrade ClickUp's infrastructure to make it even more scalable and reliable! Workspaces will be temporarily inaccessible on Saturday, May 4, 2024 from 1:00 PM - 4:00 PM PST / 9:00 PM -12:00 AM UTC during this scheduled maintenance. We apologize for any inconvenience and will keep our status page up to date with any current information during this process. Our team is committed to minimizing downtime and ensuring a smooth transition. Thank you for your patience and understanding!

History (Last 7 days)

Platform AccessPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ClickUp Platform


Locations

All Regions



May 2, 2024 10:48AM PDT
May 2, 2024 5:48PM UTC
[Resolved] We've mitigated all issues preventing users from accessing ClickUp, and our systems are 100% online. We are conducting an internal review to identify the root cause and will have an analysis we can share in the coming days.

May 2, 2024 10:18AM PDT
May 2, 2024 5:18PM UTC
[Monitoring] We believe we have mitigated the cause of the platform access issues and will continue monitoring. We’ll continue monitoring to ensure our mitigation efforts were fully successful.

May 2, 2024 9:59AM PDT
May 2, 2024 4:59PM UTC
[Investigating] We're investigating reports of problems loading the platform in our web and desktop applications. We’ll have frequent updates until we have a monitoring status.
Search & AI Service DisruptionService Disruption

Incident Status

Service Disruption


Components

Search


Locations

Single Region



May 2, 2024 2:36AM PDT
May 2, 2024 9:36AM UTC
[Resolved] We’re back online! We’ve mitigated all issues preventing users from accessing Search and AI in the EU region, and our systems are 100% operational. We are conducting an internal review to identify the root cause and will have an analysis we can share in the coming days.

May 2, 2024 2:06AM PDT
May 2, 2024 9:06AM UTC
[Monitoring] We believe we have mitigated the cause of problems with Search and AI in the EU region and will continue monitoring.

May 2, 2024 1:48AM PDT
May 2, 2024 8:48AM UTC
[Investigating] We’re investigating reports of problems with Search and AI in our web and desktop applications for Workspaces located in our EU regions. We’ll have frequent updates until we have a monitoring status.
Increased Error RateDegraded Performance

Incident Status

Degraded Performance


Components

ClickUp Platform


Locations

Single Region



April 30, 2024 6:32PM PDT
May 1, 2024 1:32AM UTC
[Resolved] The cause of the increase in errors for the single impacted region has been mitigated and our monitoring shows that all systems are fully operational. We are conducting an internal review to identify the root cause and will have an analysis that we can share in the coming days.

April 30, 2024 6:16PM PDT
May 1, 2024 1:16AM UTC
[Monitoring] Our mitigation efforts have been successful, and we are in the process of deploying the full fix. We’ll remain in a monitoring status to confirm that all services are fully operational before moving to resolved.

April 30, 2024 4:12PM PDT
April 30, 2024 11:12PM UTC
[Monitoring] We believe we have mitigated the cause of the increase in errors for the single impacted region and will continue monitoring to confirm. Thank you for your patience!

April 30, 2024 2:27PM PDT
April 30, 2024 9:27PM UTC
[Identified] Our reporting shows a continued reduction in error rates in the impacted region and movement toward a stable state. We will continue monitoring and ensure mitigation efforts are entirely successful before updating our status to resolved.

April 30, 2024 1:02PM PDT
April 30, 2024 8:02PM UTC
[Identified] Our reporting shows a return of increased error rates in a singular region, and we’re continuing to investigate the cause. Automations have been resumed and are operating as expected across all regions. We’ll be back with further updates as soon as we have them.

April 30, 2024 9:37AM PDT
April 30, 2024 4:37PM UTC
[Identified] We’ve mitigated the immediate impact of increased error rates across the platform, impacting ~20% of users in a single region. Automations are resumed, and the queue is recovering. We'll continue monitoring for any changes while we work towards a complete solution.

April 30, 2024 8:39AM PDT
April 30, 2024 3:39PM UTC
[Investigating] We’re still investigating reports of increased error rates in our web and desktop applications and are working towards a solution. Automations have been paused in the impacted region and will be resumed as soon as possible.

April 30, 2024 8:05AM PDT
April 30, 2024 3:05PM UTC
[Investigating] We're investigating reports of increased error rates in our web and desktop applications. We’ll have frequent updates until we have a monitoring status.