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History (Last 7 days)

SyncUps disconnectingDegraded Performance

Incident Status

Degraded Performance


Components

Chat


Locations

Multiple Regions



July 3, 2025 1:22PM PDT
July 3, 2025 8:22PM UTC
[Resolved] Our mitigation efforts are holding steady and SyncUps continue to operate at normal functionality. We believe that changes made to our gateway service caused the issue and we've reverted those changes. We are conducting an internal review to fully define the root cause and will have an analysis that we can share in the coming days.

July 3, 2025 10:47AM PDT
July 3, 2025 5:47PM UTC
[Monitoring] We believe we have identified and mitigated the cause of SyncUps disconnecting and closing within seconds of starting. SyncUps should be behaving normally. We will continue monitoring to ensure full stability and provide any needed updates here.

July 3, 2025 9:48AM PDT
July 3, 2025 4:48PM UTC
[Investigating] We are aware of an issue where SyncUps are disconnecting and closing within seconds of starting. This is affecting some users in multiple regions. Our team is actively investigating the cause and working to resolve it as quickly as possible. We appreciate your patience and will share updates here as they become available.