Active Incident
Degraded PerformanceDegraded Performance

Incident Status

Degraded Performance

Components

Automations

Locations

Single Region


December 8, 2023 8:02AM PST
December 8, 2023 4:02PM UTC
[Investigating] We're investigating reports of delays with our Automations feature in our web and desktop applications. We’ll have frequent updates until we have a monitoring status. Thank you for your patience!
Service DisruptionService Disruption

Incident Status

Service Disruption

Components

ClickUp Platform

Locations

Single Region


December 8, 2023 7:28AM PST
December 8, 2023 3:28PM UTC
[Monitoring] We have mitigated instances of service disruption where a subset of users were unable to login to our web and desktop app, and were seeing API errors. We will continue monitoring these mitigations and will share updates. Thank you for your patience!

December 8, 2023 6:57AM PST
December 8, 2023 2:57PM UTC
[Investigating] We're continuing our investigation into reports of service disruption where a subset of users are unable to login to our web and desktop app, and may be seeing API errors returned. Our Engineering team is working on mitigation. Thanks for your patience.

December 8, 2023 6:00AM PST
December 8, 2023 2:00PM UTC
[Investigating] We're investigating reports of degraded performance and users being unable to login to our web and desktop applications. We’ll have frequent updates until we have a monitoring status. Thank you for your patience! (edited)

ClickUp Platform




Service Disruption

Hierarchy




Operational

Views




Operational

Automations




Degraded Performance

Tasks




Operational

Docs




Operational

Whiteboards




Operational

Dashboards




Operational

Notifications




Operational

Public API




Operational

Search




Operational

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

History (Last 7 days)

Service DisruptionService Disruption

Incident Status

Service Disruption


Components

ClickUp Platform, Hierarchy, Views, Automations, Tasks, Docs, Whiteboards, Dashboards, Notifications, Public API, Search


Locations

Single Region, Multiple Regions, All Regions



December 6, 2023 7:00PM PST
December 7, 2023 3:00AM UTC
[Resolved] Our mitigation steps for the issues with accessing ClickUp are stable and our systems remain 100% online. We are conducting an internal review to further detail the root cause we identified and will have an analysis that we can share in the coming days. We are deeply sorry for the inconvenience this caused and thank you for bearing with us!

December 6, 2023 6:30PM PST
December 7, 2023 2:30AM UTC
[Monitoring] We are pleased to inform you that services have been restored to normal, and full functionality is now available. We will continue to monitor the platform over the next few moments to ensure its stability. We sincerely appreciate your patience and apologize for any inconvenience caused during this period.

December 6, 2023 6:16PM PST
December 7, 2023 2:16AM UTC
[Identified] We have identified the root cause of the access issues with ClickUp, and a resolution is currently in progress. You’ll soon be able to resume your work. We sincerely appreciate your patience.

December 6, 2023 5:29PM PST
December 7, 2023 1:29AM UTC
[Investigating] We're investigating reports of issues loading the platform in our web, mobile, and desktop applications. We’ll have frequent updates until we have a monitoring status. Thank you for your patience!